• Ability to interact with customers to ensure that the service is flexible, efficient, and responsive • Experience of working with multi-disciplinary teams in distributed locations. • Experience of working in an Operational environment alongside other • technical and operational teams, ensuring that all parties collaborate effectively to deliver services. • Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs. • Self-motivated. Ability to learn new technologies on own. • Strong technical aptitude and ability to research and solve complex issues independently - Ability to work as part of a team. • Ability to participate and contribute during crisis times, assist team members/leads, as needed. • Show adaptability and flexibility in work to suit business requirements. Build and nurture positive working relationships with customers.